Please be aware that once an order is fully processed and staged for pickup, it cannot be canceled, even if the cancellation request is within the 24-hour window.

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How long does it take for Gems of Wonders, to ship my order?

Our Fulfillment process operates Monday through Friday from 6:00AM EST to 3:30PM EST, and we offer a 5-day-a-week shipping policy to our customers.

Orders placed during our regular business hours are generally processed and shipped within 1-2 business days.  Orders placed outside of our regular business hours or on weekends and holidays will be processed on the following business day in the order in which they were received.  
 

Please note that the estimated delivery times may vary depending on the shipping method selected and the destination of the package and if your item is in stock or from one of our Dropshipping vendors. We do our best to provide accurate estimated delivery times and keep our customers informed of any delays or issues that may arise during shipping. Once your package is processed you will receive a "Shipping Notification Email".  "Shipped" means the order is packed, labeled, and ready for the carrier to pick up. Pick-up times vary due to driver schedules, traffic, weather, and other factors. Orders shipped late in the day or on weekends may not be picked up until the next business day. Please do not worry if tracking results are not immediately available. Carriers take up to two business days to update information on their websites.

If you have any questions or concerns about our shipping policy, please feel free to contact us during our regular business hours.

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Exceptions:

Fragrance oil orders over 25 lbs. are typically custom-blended by one of our master perfumers to ensure maximum freshness.  For this reason, 25 lb. and over fragrance oil orders may require a 5-10 business day lead time.  Additionally, large drum or raw material orders may require us to pull material from one of our secondary distribution centers and could require a few more days to process.  

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Customer Pickup:

Upon updating the status of your Customer Pick Up order to "Awaiting pickup," you will receive an email notification titled "Order Has Been Updated." Subsequently, you may proceed to collect your order on any Monday through Friday, within the hours of 9:00 A.M. to 3:30 P.M. ET. It's important to note that hours of operation may vary during holidays.

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Shipping Rates:

At Gems of Wonders, all of our shipping rates and methods can easily be seen during the checkout process prior to placing your final order. The rates displayed are reflective of shipping and handling. In many cases, there is a large amount of packaging material that is used to ensure items are shipped safely to the customer and our shipping rates are reflective of those packaging and handling rates. In most cases, you will still find that our shipping rates are drastically lower than our competition because we take great care in negotiating the best possible rates with our carriers and pass much of that discount onto our customers. In the event that you wish to handle the freight on your own, we have no issues with it. Simply choose Schedule Your Own Freight and notate your UPS or freight number in the Customer comments section and they will arrange to use your shipper number.

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International Shipping:

At this time we don't ship internationally.

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When will I get my shipment?

We are located in Central Florida.  Depending on your location, your order will typically arrive 1-5 business days after it is processed for most U.S residents. To keep you posted, we’ll send a shipping confirmation email as soon as your order leaves our warehouse that will include a tracking number for your order. We do offer 2nd day and overnight options as well for an additional cost. Please note that all Alaska and Hawaii orders are not able to be expedited and will take between 4-6 business days to deliver from our warehouse once the package is shipped out. 

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Where does my order ship from?

All At Gems of Wonders, orders ship from our facility in Central Florida. A large percentage of our products are drop ship by very reputable companies that we’ve closely worked with. By establishing such a beautiful professional relationship with these vendors from all over the world, we can guarantee quality, speed and accuracy in your order fulfillment. At Gems of Wonders, direct-to-you shipping model makes it convenient and affordable to get the world’s highest-quality products that we offer. Be sure to tell your friends and family about At Gems of Wonders, amazing value on products and shipping!

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Changes to Our Shipping Policy:

We reserve the right, in our sole discretion, to change our shipping policy at any time by posting revised terms to our Shipping Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.

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Hazardous Shipping Information for Oils:

Shipments of essential oils and fragrances that have a flash point of 60.5 degrees Celsius (°C) or less are considered hazardous materials (Class 3 Flammable Liquids).

Flammable Liquids with a flash point at or above 38 degrees Celsius (°C) can be exempted from the hazmat regulations when shipped by ground, but are fully regulated by air transport.

Any item designated as a hazardous material may incur higher shipping costs and longer shipping times.

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Sodium Hydroxide (LYE) Shipping Policy: 

Due to government restrictions, we are unable to ship this product anywhere outside of the continental United States that requires water or air transport. Also, if an order contains a large quantity of Lye the order must be split up into separate boxes weighing 8lbs each due to shipping regulations which will lead to additional shipping charges. Lye can only be shipped ground which means we are unable to expedite any order containing Lye. 

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Returns:

After 10 days will be issued a store credit. No returns will be accepted after 10 days.

If there is a problem with your order, please be sure to contact us immediately.  Any order disputes must be reported within 10 days to receive a refund or replacement.

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Clearance items are final sale only and do not apply to this return policy.

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We do not accept Returns for Hazardous Materials, like Sodium Hydroxide (Lye) or Potassium Hydroxide.

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Please note unless defective there will be no returns accepted on custom printed labels.
 

Cancellation and Restocking Fee Policy:
At Bulk Apothecary, we aim to offer a seamless shopping experience. Should you need to cancel an order, please review our cancellation policy:

Standard Orders:
Orders can be canceled within 24 hours of purchase without incurring any charges.
Cancellations made after the initial 24-hour window for standard orders are subject to a 10% restocking fee.

Large Orders, Drums, Pallets, and Special Orders:
Large orders, drums, pallets, and special orders require additional handling and inventory management.

Cancellations for these specific orders, made after the initial 24-hour window, are subject to a 20% restocking fee. 

Please be aware that once an order is fully processed and staged for pickup, it cannot be canceled, even if the cancellation request is within the 24-hour window.

Updated 2024